Frequently asked questions
Where is the nearest train station?
u003cpu003eHyères railway station is 7.5 km from the campsite.u003c/pu003e
How far are you from the nearest airport?
u003cpu003eThe campsite is 6.3 km from Toulon-Hyères airport.u003c/pu003e
What’s the nearest village?
u003cpu003eThe village of Giens is 500 meters from the campsite.u003c/pu003e
Where is the nearest ATM?
u003cpu003eThere’s a vending machine in the village of Giens, 500 meters away.u003c/pu003e
Where and when are the nearest markets?
u003cpu003eThe Giens market is held every Tuesday in the parking lot 50 meters from the campsite.u003c/pu003e
Where’s the nearest beach?
u003cpu003eThe Almanarre beach is 500 meters from the campsite.u003c/pu003e
Is there a beach shuttle in front of the campsite?
u003cpu003eBus 68 passes in front of the international campsite and drops you off at either La Badine or Parc des Chevaliers. In both places, you’ll find beaches and coves. u003c/pu003e
How far is the campsite from the nearest shops?
u003cpu003eThe nearest shops are in the village of Giens, a 500-meter walk from the campsite.u003c/pu003e
How far is the campsite from the cycle paths?
u003cpu003eThe campsite is 6.5 km from the Hyères coastal cycle path.u003c/pu003e
How can I receive a campsite brochure?
u003cpu003eYou can find it on our website under u0022informationu0022 and then u0022downloadsu0022.u003c/pu003e
What does cancellation insurance cover?
u003cpu003eCancellation insurance covers illness, hospitalization and death.u003c/pu003e
How do I make a claim?
u003cpu003eBy e-mail to the following address: camping@international-giens.com.u003c/pu003e
Who do I contact in the event of a dispute?
u003cpu003eYou can send us an e-mail to the following address: camping@international-giens.com.u003c/pu003e
Where can I find the price list?
u003cpu003eOn our website in the u0022pricesu0022 section.u003c/pu003e
Is it possible to rent a fridge for campers?
u003cpu003eYes, by contacting u0022Besoin de Fraisu0022 on 06 15 15 57 14.u003c/pu003e
What should I bring to the campsite?
u003cpu003eYou’ll need to bring bed linen, bath towels, household products, consumables and a good mood.u003c/pu003e
Is water available on every pitch?
u003cpu003eWater is only available at the sanitary facilities.u003c/pu003e
Are water and electricity included in the price of the pitch?
u003cpu003eYes.u003c/pu003e
Are there special sites for motorhomes?
u003cpu003eYes, we have specific pitches for motorhomes according to their dimensions.u003c/pu003e
Is it possible to empty the toilet on site?
u003cpu003eNot on the site, but at a specific location.u003c/pu003e
What are the maximum dimensions for caravans and motorhomes?
u003cpu003eFor motorhomes maximum 7.50 m and for caravans maximum 6.50 m with jib.u003c/pu003e
Do you offer long stays?
u003cpu003eWe accept stays from November to March.u003c/pu003e
How is the mobile home fitted out?
u003cpu003eIt depends on the model.u003c/pu003e
Is it possible to rent a baby cot or high chair?
u003cpu003eYes, we provide a cot and high chair free of charge on request.u003c/pu003e
Are sheets and towels provided?
u003cpu003eWe only supply cushions and blankets in the rentals.u003c/pu003e
Is the mobile home equipped with a television?
u003cpu003eIt depends on the model.u003c/pu003e
Is the mobile home equipped with air conditioning?
u003cpu003eIt depends on the model.u003c/pu003e
How are the accommodations equipped?
u003cpu003eIt depends on the model.u003c/pu003e
Can I park a second vehicle near my mobile home?
u003cpu003eNo, only one vehicle may be parked on your pitch or rental unit.u003c/pu003e
What is the minimum number of nights for a rental?
u003cpu003e3 nights.u003c/pu003e
Is smoking allowed in rental properties?
u003cpu003eNo.u003c/pu003e
Do you have any PRM accommodation?
u003cpu003eYes.u003c/pu003e
Is there heating in the accommodation?
u003cpu003eYes.u003c/pu003e
How big are the beds?
u003cpu003eIt depends on the model.u003c/pu003e
What are the swimming pool opening times?
u003cpu003eThe pool is open from 9am to 8pm.u003c/pu003e
Is the pool heated?
u003cpu003eYes.u003c/pu003e
Are swimming shorts allowed?
u003cpu003eNo, only swimwear.u003c/pu003e
Is the pool supervised?
u003cpu003eNo.u003c/pu003e
Do visitors have access to the campsite swimming pool?
u003cpu003eNo.u003c/pu003e
How can I make a reservation?
u003cpu003eBy calling us on 04 94 58 90 16 or directly on the website by clicking on u0022Booku0022.u003c/pu003e
Are you a Vacaf member?
u003cdiv class=u0022plugin_faq_question_texteu0022u003eNo.u003c/divu003e
Do you accept vacation vouchers?
u003cpu003eWe accept vacation vouchers as a means of payment.u003c/pu003e
What payment methods do you accept?
u003cdiv class=u0022plugin_faq_panelu0022u003eu003cpu003eBank transfers, credit cards, cash, cheques and vacation vouchers.u003c/pu003eu003c/divu003e
Can I pay in instalments?
u003cpu003eThe balance of your stay must be paid one month before your arrival.u003c/pu003e
When do I have to pay the balance of my reservation?
u003cpu003eThe balance of your stay must be paid one month before your arrival.u003c/pu003e
How do I modify a reservation?
u003cpu003eCall us on 04 94 58 90 16.u003c/pu003e
How do I cancel a reservation?
u003cpu003eCall us on 04 94 58 90 16.u003c/pu003e
Are CAF vouchers accepted?
u003cpu003eNo.u003c/pu003e
What is the tourist tax?
u003cpu003eThe tourist tax is 0.61 cents per day per person over 18.u003c/pu003e
How do I modify a reservation?
Can I arrive outside reception opening hours?
u003cpu003eYes, give us a call beforehand on 04 94 58 90 16 and we’ll explain how to proceed.u003c/pu003e
Can we leave outside reception opening hours?
u003cpu003eYes, by letting us know beforehand.u003c/pu003e
My mobile home is available before 3pm on Saturdays. Is it possible to arrive earlier?
u003cpu003eYes.u003c/pu003e
Is my dog allowed in the rental property?
u003cpu003eNo, pets are not allowedu003c/pu003e
Are pets allowed on the campsite?
u003cpu003eNo.u003c/pu003e
Can I put a tent next to the mobile home?
u003cpu003eNo, the tents are on dedicated sites.u003c/pu003e
Do I have to pay a deposit at the time of installation?
u003cpu003eYes, a deposit will be required by the receptionists for the mobile homes and apartments and for the villa.u003c/pu003e
Do I need to make an appointment for the rental departure?
u003cpu003eNo, you don’t need to make an appointment.u003c/pu003e
Is there a launderette on the campsite?
u003cpu003eYes, we have two washing machines and a tumble dryer.u003c/pu003e
Are barbecues allowed on the campsite?
u003cpu003eNo, BBQs are strictly forbidden. Planchas are permitted. u003c/pu003e
Is there wifi in the campsite?
u003cpu003eYes, for a fee.u003c/pu003e
What time do I have to return the mobile home?
u003cpu003eBetween 9 and 10 a.m.u003c/pu003e
How late can I drive into the campsite?
u003cpu003eThe gate closes automatically at 11pm.u003c/pu003e
Are visitors welcome?
u003cpu003eVisitors are welcome but do not have access to the swimming pool and entertainment.u003c/pu003e
What are the arrival and departure times?
u003cpu003eArrivals are from 4pm, departures between 9am and 10am.u003c/pu003e
Can I choose my pitch or mobile home?
u003cpu003eYou can submit your request to us. We will do our best to satisfy your request. u003c/pu003e
Is wearing a bracelet compulsory?
u003cpu003eYes, throughout your stay.u003c/pu003e
Can we bring our own barbecue?
u003cpu003eBBQs are prohibited, but planchas are permitted.u003c/pu003e
When can I get my deposit back?
u003cpu003eOn departure, after your rental has been checked, if everything is in order.u003c/pu003e
Are minors accepted?
u003cpu003eNo.u003c/pu003e
Do you offer cleaning packages?
u003cpu003eYes.u003c/pu003e
What to do if you arrive late?
u003cpu003eCall us on 04 94 58 90 16 to inform us of your arrival time. We will inform you of the procedure for late arrivals. u003c/pu003e
Do you offer any entertainment at the campsite?
July/August only. We offer manual activities for children and sporting activities for teens/adults.
Do you have a kids’ club?
Yes, but places are limited.
Do I have to pay for the kids’ club?
Not free of charge.
Do I have to pay for wifi?
Yes.
Are there any shops on the campsite?
Yes, we have a mini-market.
Are animations included?
Some activities are chargeable, others free.
Are bicycles available for hire on site?
Yes, please contact SpinOut on 04 98 04 54 93.