Frequently asked questions
Is there a beach shuttle in front of the campsite?
150m from the campsite – Bus 68: la Pointe des Chevaliers
Where’s the nearest beach?
400 m from Badine beach
How far is the campsite from the nearest shops?
1.5 km from the village of Giens
How far is the campsite from the cycle paths?
150m away
Where is the nearest train station?
9 km away
How far are you from the nearest airport?
6.4 km from Toulon – Hyères airport
What’s the nearest village?
1.5 km from the village of Giens
Where is the nearest ATM?
1.5 km from the village of Giens
Where and when are the nearest markets?
In Giens: Tuesday – La Capte: Friday
How can I receive a campsite brochure?
On the website.
What does cancellation insurance cover?
Conditions on website
How do I make a claim?
At reception or by e-mail
Who do I contact in the event of a dispute?
At the reception
Where can I find the price list?
On the website or at reception
What kind of electrical outlets are available on the pitches?
Euro or French plugs
Is it possible to rent a fridge for campers?
Contact details for a service provider can be obtained from reception.
What should I bring to the campsite?
An adapter
Is water available on every pitch?
No
Are water and electricity included in the price of the pitch?
Yes
Are there special sites for motorhomes?
No: motorhome 6m maximum
Is it possible to empty the toilet on site?
No, drain + emptying area
What are the maximum dimensions for caravans and motorhomes?
Caravan 6m including jib – motorhome 6m maximum
Do you offer long stays?
No 3 weeks maximum
How is the mobile home fitted out?
MH 32m2 / Clim + 2 separate bedrooms – see photos + website map
Is it possible to rent a baby cot or high chair?
According to availability
Are sheets and towels provided?
No
Is the mobile home equipped with a television?
No
Is the mobile home equipped with air conditioning?
Yes
How are the accommodations equipped?
See description + inventory on website
Can I park a second vehicle near my mobile home?
No
What is the minimum number of nights for a rental?
Low season: 2/3 nights – High season: 7 nights from Saturday to Saturday
Is smoking allowed in rental properties?
No
Do you have any PRM accommodation?
1 PMR accommodation
Is there heating in the accommodation?
Reversible air conditioning
How big are the beds?
1 bed: 140 x 190 cm + 2 beds: 80 x 190 cm
How can I make a reservation?
On our website
Are you a Vacaf member?
No
Do you accept vacation vouchers?
Vacation vouchers accepted (sent by recorded delivery one month before customer’s arrival at the campsite)
What payment methods do you accept?
Credit card – Holiday vouchers – Cash
Can I pay in instalments?
25% on reservation – balance 1 month before arrival at campsite
When do I have to pay the balance of my reservation?
1 month before arrival
What is the tourist tax?
Tourist tax per person/night over 18 years old
How do I modify a reservation?
By phone when available or by e-mail when available
How do I cancel a reservation?
See sales conditions on website
Are CAF vouchers accepted?
No
Can I arrive outside reception opening hours?
Notify reception of late arrivals
Can we leave outside reception opening hours?
On campsites yes – for rentals inventory of fixtures to be made with reception
My mobile home is available before 3pm on Saturdays. Is it possible to arrive earlier?
No tel reception to customer if MH ready before 4pm
Is my dog allowed in the rental property?
Pets not allowed
Are pets allowed on the campsite?
Pets not allowed
Am I allowed to invite family or friends to the mobile home? If so, is there a charge?
Max 5 people in the rental – supplement payable
Can I put a tent next to the mobile home?
No
Do I have to pay a deposit at the time of installation?
Yes €200
Do I need to make an appointment for the rental departure?
Yes
Is there a launderette on the campsite?
Yes 2 washing machines
Are barbecues allowed on the campsite?
Yes 2 washing machines
Is there wifi in the campsite?
Wifi extra
What time do I have to return the mobile home?
Check-out from 9am to 10am
How late can I drive into the campsite?
Before 11 p.m.
Are visitors welcome?
See reception
What are the arrival and departure times?
See reception
Can I choose my pitch or mobile home?
Subject to availability
Is it compulsory to wear a bracelet?
No wristband
Can we bring our own barbecue?
Barbecues prohibited
When can I get my deposit back?
On the day of departure after the rental has been checked
Are minors accepted?
No
Do you offer cleaning packages?
Yes, see reception
What to do if you arrive late?
Call reception
Do you offer any entertainment at the campsite?
No – evening organized by the restaurant
Do you have a kids’ club?
No: 2 children’s play areas
Do I have to pay for wifi?
Yes, call reception
Are there any shops on the campsite?
1 Bar-restaurant-pizzeria, small grocery store
Are animations included?
No
Are bicycles available for hire on site?
Yes nearby 1.5km